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CAMPSITE

Terms and Conditions

Before confirming your booking, please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the site, which will assist you with planning your holiday.

Please scroll down to see site specific terms and conditions.

Updated 24/03/2022:

 

CONTACT DETAILS

If you have any queries regarding your stay please contact The West Harris Trust on 01859 503 901 or email camping@westharristrust.orgduring opening hours, Monday-Friday 9am-5pm

Out of Hours: 07760575658

Office (staffed Monday-Friday 9am-5pm): Talla na Mara, Pairc Nieseaboist, Isle of Harris, HS3 3AE

TERMS AND CONDITIONS

The following terms and conditions apply to all of our sites. Please click here for site specific information. 

We reserve the right to amend or make changes to our terms and conditions from time to time.

 

Payment: Full payment is taken at the time of booking, by credit/debit card or Paypal.

Cancellation/No-Show Policy: In the event of cancellations or no-shows, our refund policy is as follows;

  • No-Show: The full value of the booking is retained.

  • Cancellation: The minimum notice required for any pitch cancellation is currently 72 hours, this will be calculated from 12 noon on your arrival date.

  • Holiday Cancellation Insurance: We strongly advise you to take out the appropriate levels of cancellation insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay with us for any reason.  We recommend that guests have an appropriate level of insurance in place for their needs.

Arrival/Departure Procedures: Check in is from 1.30pm onwards and check out is at 11am on the day of your departure. 

We aim to provide you with sufficient information at the time of your booking to allow you to arrive and pitch up. If anything is unclear or we can help in any way, please contact us at the numbers provided above, or visit our reception area at Talla na Mara.

Facilities For full details, please click here for site specific information below.

Toilets/Showers: Toilets and showers are available to access 24/7 at all of our sites. A code to access the facility is provided at the time of booking.

Fresh Water: Fresh water is available at all of our sites and is clearly marked.


Refuse Bin Facilities: Please use the designated bins for disposing of different types of rubbish and recycling. Please only use those marked as 'West Harris Trust'.

Chemical Toilet Disposal: There is a Chemical Disposal point at both Talla na Mara and Pairc Niseaboist (Seilebost School guests to use Talla na Mara). A four digit number to access the disposal point is provided at the time of booking. There is a hose provided by the Chemical Waste Disposal point for your convenience. We ask that guests use a green/organic chemical where possible, free from harsh chemicals and that you ensure only bodily waste and toilet paper are disposed of in the disposal point.

Grey Waste: Located at Talla na Mara – drain marked with yellow square and at Pairc Niseaboist – drain marked with a sign.

WIFI: Guest WIFI is available in the foyer area of Talla na Mara, please search for Free WIFI – Outer Hebrides. At this time, we are unable to provide WIFI to the pitches, however there is a 4G reception for both EE and Vodafone.

Cafe: An Traigh Cafe operates within Talla na Mara, seasonal opening applies. Please contact the restaurant operator directly at info@antraigh.com for up to date opening hours. Booking is recommended.

Studios: There are several artist studios at Talla na Mara, offering high quality products to remind you of your visit to the Isle of Harris.

Please contact the studios directly to confirm opening times https://www.facebook.com/studiostallanamara/

Tents: We are unable to accept tents at any of our sites.


Awnings: Awnings are only permitted for use at our Seilebost School site.


Fire Safety: Smoking is not permitted at any of our sites.
Campfires, fireworks and Chinese lanterns are prohibited at all of our campsites.
Fire extinguishers are available within the site. Please familiarise yourself/group with their location.

Children: For safety purposes, please do not permit children to roam unattended on the site at any time. Parents are responsible for their children, and as such, children must be supervised at all times.

Dogs: Well behaved dogs are welcome. Dogs MUST be kept on a lead at all times. Owners are expected to clean up after their dogs, using the bins provided on site. 

Please remember that our sites neighbour crofting land, with sheep and cattle grazing nearby. We therefore suggest that you familiarise yourself with the Scottish Outdoor Access Code https://www.outdooraccess-scotland.scot/dog-owners 

Dogs are not permitted at our Seilebost site before the 15th of May.

Code of Conduct:  We expect our guests to look after and respect our sites and the surrounding area. As our sites neighbour residential areas, we would ask that you drive carefully while on site, adhering to speed limits. Please also ensure there is no excessive noise at any time and keep noise levels to a minimum after 10pm. The rest and quiet of the traditional island Sunday is very important to many people in our local community, and we would ask all our visitors to show respect for our local culture.

Our Local Community: Under the circumstances brought about by the COVID-19 pandemic, we have gone to great measures to protect our staff, visitors and our local community. Local relationships are important to us and some are understandably apprehensive about the potential impacts of returning visitors; your thoughtfulness will help reassure them. Please show consideration for our staff, other visitors, and our local community. We would urge all our guests to respect social distancing measures and hygiene protocols when on site and when using local services, as well as in the wider community.

Complaints Procedure: We take all comments from guests seriously. In the unlikely event that you wish to make a complaint, you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

Data Protection: All the information taken at the time of booking is collected for the purpose of processing your booking. As part of our ongoing monitoring and to help us improve the services we provide, we may disclose your data to CampStead Ltd who may contact you inviting you to complete a questionnaire regarding your stay at our site.

COVID19 TERMS AND CONDITIONS

Our number one priority is your health, safety and well-being and as such, we have revised our Terms and Conditions/Site Rules.

We ask that you please take time to read the revised terms, found below and also on our website www.westharristrust.org, prior to your arrival. Should you decide not to proceed with your booking having read the terms and giving sufficient notice, we will of course issue a full refund. If we do not receive a response, we will assume that the terms are acceptable to you and look forward to welcoming you in the near future.

Government Guidelines:  We ask all guests to adhere to Government Guidelines in relation to hygiene and have included signage and provided hand washing / sanitising facilities at various points on site.

What happens if I or a member of my party displays COVID symptoms during my/ our stay? In the unlikely event that you or one of your party develop symptoms of COVID-19 and Government guidance or  regulation prevents you travelling home as planned, we will permit you to extend your stay for the period of  isolation required by the Government, at the same nightly rate as you paid in your original booking. . If you or a member of your family or families shows symptoms of Covid-19 (new persistent cough; high temperature; loss of sense of taste and smell) you must inform us and follow Government Guidelines. https://www.nhsinform.scot/campaigns/test-and-protect 

What happens if West Harris Trust have to cancel your booking (Possibly at short notice) due to COVID-19? If the pitch you booked becomes unavailable or unusable or, as Owners, we have to cancel the booking for any reason e.g. due to UK /Scottish government restrictions for reasons relating to coronavirus, at any point prior to arrival, then our sole obligation is to confirm the cancellation of the booking to you as soon as possible and reimburse you for all payments made to us, or offer credit voucher against a future stay. We are not liable for any consequential damage or losses incurred. We can help you find similar alternative accommodation on the island but cannot guarantee this will be available.

Holiday Cancellation Insurance: We strongly advise you take out Holiday Cancellation insurance. 

These terms and conditions are subject to change in accordance with further guidance from the Scottish Government and local authority.

OUR ONSITE FACILITIES

TALLA NA MARA

Pairc Niseaboist, Isle of Harris, HS3 3AE  (please note that our postcode is relatively new and therefore not all SatNav systems will find it. If you have problems, try entering HS3 3HP (about 2 miles further north of the site).

Talla na Mara is a new community owned venue in the heart of West Harris, and includes 3 small pitches with electrical hook ups at the edge of the grounds of the centre. The pitches are a short walk from Niseaboist beach and Macleod’s standing stone with stunning views across the Sound of Taransay.

Pitches are open all year round (closed over Christmas period) and have access to all of the facilities of the centre during opening hours (Mon-Sat). These include; a Café Bar, a gallery featuring work by local artists, open studios showcasing local arts and handmade chocolates and activities with events throughout the year. Please note, the Café and open studios are operated by others and may be subject to seasonal opening.

The site isn’t suitable for awnings, should you wish to make use of one, we would recommend our site at Seilebost School (open April-September).

We only accept motorhomes & caravans that are no more than 7.5 metres.

£30 per night (inc VAT)

FACILITIES

Electrical hook-up

 

Toilet and shower facilities : 24/7 access – code provided at time of booking.

 

 

Chemical toilet disposal point 24/7 access – code provided at time of booking. There is a hose provided by the Chemical Waste Disposal                                                           point for your convenience.
                                                      We ask that guests use a green/organic chemical where possible, free from harsh chemicals and that you                                                               ensure only bodily waste and toilet paper are disposed of in the disposal point.

 

Grey water disposal : Drain near the disabled parking bay - marked with yellow square.

Rubbish and recycling facilities : Please use the designated bins for disposing of different types of rubbish and recycling. Please only use                                                               those marked as ‘West Harris Trust’.

 

Fresh Water : There is a tap and hose to the left of the pitches for fresh water. This is clearly marked as drinking water.

 

WIFI : Available in the foyer at Talla na Mara, please search for Free WIFI – Outer Hebrides. 

At this time, we are unable to provide WIFI to our pitches. There is however a 4G signal with Vodafone and EE.

PAIRC NISEABOIST

Pairc Niseaboist, Isle of Harris, HS3 3AE (please note that our postcode is relatively new and therefore not all SatNav systems will find it. If you have problems, try entering HS3 3HP (about 2 miles further north of the site). The Pairc Niseaboist Site is entered via its own access gate, just 200m further south than Talla na Mara. The Gate is locked with a padlock, the code for which is provided at the time of booking.

Perfectly located to allow full use of the facilities available at Talla Na Mara, our 7 new pitches boast stunning views across the Sound of Taransay. The idyllic Niseaboist beach and the Macleod’s stone are only a few minutes’ walk away.

Pitches are open April to October and have access to all of the facilities of the centre during opening hours (Mon-Sat). These include; a Café Bar, a gallery featuring work by local artists, open studios showcasing local arts and handmade chocolates and activities with events throughout the year.

The site isn’t suitable for awnings, should you wish to make use of one, we would recommend our site at Seilebost School (open April-September).

We only accept motorhomes & caravans that are no more than 7.5 metres.

£30 per night (inc VAT)

FACILITIES

Electrical hook-up

 

Toilet and shower facilities : 24/7 access.

 

 

Chemical toilet disposal point 24/7 access – code provided at time of booking. There is a hose provided by the Chemical Waste Disposal                                                           point for your convenience.
                                                      We ask that guests use a green/organic chemical where possible, free from harsh chemicals and that you                                                               ensure only bodily waste and toilet paper are disposed of in the disposal point.

 

Grey water disposal : Drain clearly marked.

Rubbish and recycling facilities : Please use the designated bins for disposing of different types of rubbish and recycling. 

Laundry : 24/7 access. Additional charge - coin operated machines (£1 coins)

Dishwashing Sink : 24/7 access

 

Fresh Water : There is a tap and hose to the left of the pitches for fresh water. This is clearly marked as drinking water.

 

WIFI : Available in the foyer at Talla na Mara during opening hours, please search for Free WIFI – Outer Hebrides. At this time, we are unable to provide WIFI to our pitches. There is however a 4G signal with Vodafone and EE.

SEILEBOST SCHOOL

Seilebost, Isle of Harris, HS3 3HP. Located on the A859, 11 miles south of Tarbert and 11 miles north of Leverburgh Pier. Turn off at the sign for Seilebost School.

Seilebost School hook-ups are an ideal base for your holiday in West Harris. The site is located within the old primary school grounds, with views across the machair and just a few minutes’ walk from Seilebost beach, with views to Luskentyre beach and the North Harris mountains beyond. Please note the playpark is not open at this time as is awaiting refurbishment.

 

Please be advised, this is a small and unmanned site. If you are looking for a more traditional campsite, we would advise using Horgabost campsite.

 

Pitches are open April to September.

 

Awnings are permitted at this site, however tents are not.

 

We only accept motorhomes & caravans that are no more than 7.5 metres.

Please note that on site facilities are shared with the studios and are open to the public.

 

Dogs are not allowed on site before 15th May due to lambing.

 

£30 per night (inc VAT)

FACILITIES

Electrical hook-up

 

Toilet and Shower Facilities :  24/7 access – code provided at time of booking

Laundry : 24/7 access – code provided at time of booking 

Additional charge - tokens for the washing machine and tumble dryer available from Talla na Mara

Dishwashing Sink : 24/7 access

Chemical Toilet Disposal Point : Located at Talla na Mara, HS3 3AE (2 miles south)

24/7 access - code provided at time of booking.

There is a hose provided by the Chemical Waste Disposal point  for your convenience. 

We ask that guests use a green/organic chemical where possible, free from harsh chemicals and that you ensure only bodily waste and toilet paper are disposed of in the disposal point.

Grey Water Disposal : Located at Talla na Mara, HS3 3AE (2 miles south) Drain near the disabled parking bay and marked with a yellow square.

Rubbish and recycling facilities : Please use the designated bins for disposing of different types of rubbish and recycling.At this time, Seilebost is not on the Council’s recycling route and so we are only able to offer waste disposal for general refuse and organic materials. Please do not leave loose items within the bin enclosure. These can instead be recycled at the Council’s recycling skips located at Horgabost, Leverburgh and Urgha.

 

Fresh Water : There is a tap and hose to the left of the pitches for fresh water. This is clearly marked as drinking water.

 

WIFI : Available in the foyer at Talla na Mara during opening hours, please search for Free WIFI – Outer Hebrides. At this time, we are unable to provide WIFI to our pitches. There is however a 4G signal with Vodafone and EE.